Refund policy
How do I make changes to an order that I've already placed?
All orders are considered final upon checkout.
What is your return/refund policy?
All items are non-returnable and non-exchangeable once the order has been shipped and delivered to buyers. And I have a no-refund policy. You can always contact us with littlorydesigns@gmail.com or dm via Instagram (@LittloryDesigns), so I can help you immediately.
My order haven't arrived yet, what should I do?
Shall your order takes longer than the estimated time, please track on the Auspost website with your tracking number. If your tracking says Delivered but your order hasn't arrived, please contact your local post office directly. If you selected untracked shipping, there is nothing I can do to locate your order. Unfortunately, because I have no control over how a package is handled after it is shipped, there is no offer on refunds or replacements for lost packages.
If your item is severely damaged due to shipping errors, please reach out to me at littlorydesigns@gmail.com or dm via Instagram (@LittloryDesigns) with pictures of the item so I can help you out.
Can I cancel my order?
You may request a cancelation at anytime until your order is shipped. Orders cannot be canceled after you receive a shipped/dispatched confirmation email. After cancelling your order, funds may take up to 7 business days to appear in your account.
What should I do if I receive a defective product?
II do my best on stringent quality control and were packed securely to withstand moderate pressure and shocks in transit. As I do have some items are hand-assembled, such as earrings and keychains, as well as the packaging too, shall you receive a damaged item in any way, please reach out at littlorydesigns@gmail.com or dm via Instagram (@LittloryDesigns), so we can look into it.